Terms of Service & Acceptable Use Policy

By accessing or using our hosting services, you acknowledge that you have read, understood, and agree to be bound by the terms and conditions set forth in this Policy.

1. Lawful Use

You agree to use our services only for lawful purposes and in full compliance with all applicable local, national, and international laws and regulations. We reserve the right to cooperate with law enforcement authorities in the investigation of any suspected illegal activity involving our services.

You are also required to comply with the acceptable use policies of any network, service, or system accessed through our infrastructure.

We and our third-party infrastructure providers shall not be liable for any damages resulting from your use of, or inability to use, our services.

2. Content and Hosting Restrictions

You are solely responsible for all content hosted, transmitted, or made available through your account. You represent and warrant that such content:

Does not infringe any copyright, trademark, patent, or other proprietary rights
Is not unlawful, defamatory, obscene, abusive, or otherwise objectionable
Does not contain malware, spyware, phishing mechanisms, or malicious code

The following content and activities are strictly prohibited on shared and reseller hosting plans:

Hardcore adult content or pornographic material
Hosting or distributing software intended for hacking, abuse, or copyright infringement
Use of hosting services for phishing, pharming, or illegal file distribution

Violation of these restrictions may result in immediate suspension or termination without prior notice.

3. Network Abuse and Prohibited Conduct

The following actions are considered abuse and may result in immediate suspension pending investigation, and termination if confirmed:

Sending unsolicited bulk or mass email (spam)
Posting duplicate or substantially similar content across multiple forums or platforms
Using third-party providers to send abusive traffic while referencing services hosted on our servers
Continued harassment of individuals after being asked to stop
Impersonation or falsification of identity in email headers, online communications, or service usage

The use of IRC services, bots, bouncers, flood scripts, open proxies, unauthenticated mail relays, or any tools designed to facilitate abuse, attacks, or network flooding is strictly prohibited.

Accounts terminated due to abuse may be billed for reasonable costs incurred in investigation and remediation.

4. Resource Usage Policy (DirectAdmin Environment)

All shared and reseller hosting accounts are subject to fair usage limits to ensure system stability. Excessive consumption of server resources may result in corrective actions, including process termination, account limitation, suspension, or termination.

Resource limits include, but are not limited to:

CPU usage exceeding 50% for more than 30 consecutive seconds
Daily CPU usage exceeding 2%
Daily memory usage exceeding 3%
More than 10 simultaneous user processes
Any single process running longer than 30 CPU seconds
Any process consuming more than 32 MB of memory
Databases limited to a maximum of 16 concurrent connections
Scheduled tasks (cron jobs) limited to one execution every 30 minutes unless otherwise approved
Each DirectAdmin user account limited to 300 outgoing emails per hour

If an account is determined to be unsuitable for a shared or reseller environment, we may recommend upgrading to a higher-tier solution such as semi-dedicated, VPS, or dedicated server hosting. We retain sole discretion in determining violations and enforcing limits.

5. Bandwidth and Network Management

Dedicated servers and virtual private servers are provisioned on shared network ports unless otherwise specified. We reserve the right to monitor network usage and apply traffic shaping or throttling where sustained usage significantly exceeds normal patterns and adversely affects other customers.

Short-term traffic spikes are generally permitted; sustained excessive usage may result in throttling or service limitations.

6. Reseller Hosting Restrictions

Reseller hosting accounts may not be used to offer free services of any kind, including but not limited to:

Free web hosting
Free email hosting
Free blogging platforms
Free image hosting
Free trial or promotional hosting accounts

Free services present a high risk of abuse, including spam, malware distribution, and excessive resource consumption. Any violation of this restriction may result in immediate suspension or termination without notice.

7. Abuse of Staff and Support Personnel

We are committed to providing professional and respectful service to all customers and expect the same courtesy in return. Abusive, harassing, threatening, or discriminatory behavior toward our staff or support personnel will not be tolerated.

Abusive conduct includes, but is not limited to:

Use of profanity or aggressive language
Harassment, intimidation, or threats
Discriminatory remarks based on personal characteristics
Deliberately providing false information to disrupt support operations

Accounts terminated due to abusive conduct will receive five (5) days’ notice where feasible. Refunds, if any, will be limited to unused prepaid services.

8. Payment Terms

You agree to pay all fees associated with your account in accordance with the pricing in effect at the time of purchase. Charges may be billed automatically using your selected payment method.

Failure to make timely payments may result in service suspension or termination.

9. Non-Payment and Service Suspension

Shared and Reseller Hosting

Payment due on the monthly anniversary date
Suspension after 7 consecutive days of non-payment
Termination after 14 consecutive days of non-payment
All data may be permanently deleted after termination

VPS and Dedicated Servers

Payment due on the monthly anniversary date
Suspension after 3 consecutive days of non-payment
Termination after 5 consecutive days of non-payment

10. Refund Policy

We offer a one-time 30-day money-back guarantee on first-time web hosting purchases only. This guarantee does not apply to:

Domain registrations or renewals
Virtual private servers or dedicated servers
Add-on services, licenses, or overage charges

Service upgrades, downgrades, or plan changes do not reset or extend the refund eligibility period.

11. Account Cancellation

Customers may cancel their services at any time by submitting a cancellation request via our Billing Department ticket system. A minimum of five (5) days’ notice prior to the billing anniversary date is required for monthly services.

All outstanding balances must be settled before cancellation. Fees are non-refundable unless otherwise stated under an applicable refund guarantee.

Cancellation requests submitted by email, telephone, or postal mail will not be accepted.

12. Public Feedback and Confidentiality

Customers are encouraged to submit complaints or concerns through our official support channels prior to posting public feedback. Posting defamatory or misleading public statements without first engaging our support team may result in immediate service termination.

Any public disclosure of service-related matters constitutes a waiver of confidentiality protections related to that disclosure.

13. Policy Modifications

We reserve the right to amend or update this Policy at any time. Continued use of our services constitutes acceptance of the revised terms.

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